Today Codify officially launched their new web based customer support portal, MyCodify, in a move to further enhance their existing support offering. Codify will provide their clients with secure access to the portal which will enable them to submit, review and update support requests for their bespoke systems. When clients submit a support request via the new portal the request is entered directly into Codify’s support system, C2, where it is tracked and scheduled. Customers can upload supporting documents to enhance their request and are able to track its progress, see a full history and status updates.
Louise Bruce, Support Manager comments
“We’re always trying to improve our service which is why we’ve also included a request feedback feature so our customers can rate their experience on each call.”
In addition to being able to access the support portal from their office PCs, the portal has been designed responsively so it can be easily used on mobile devices.
“This is something we’ve been working towards for some time and we’re delighted to be able to offer it now as an additional benefit to our customers. We’ve developed a number of call logging systems on behalf of our customers and knew it was time to develop something internally for our own technical support team. Our support team have an excellent record in delivering high quality support services and this development highlights our commitment to continually improving our existing service to our clients. We’ll always be available over the phone, via email, or even by popping into the office but this just gives our customers an additional choice in how they would like to communicate with us.”
Codify have set out a roadmap for future development and plan to release additional features and functionality over the next year.